Shipping and Returns
Shipping Address
Please verify your shipping address at the time of purchase. If the wrong address is entered at checkout, TvStoreOnline.com will do everything we can to fix this mistake up until the time the order is fulfilled. After the order is fulfilled, we have limited options to remedy this error.
Shipping
- We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
- Items shown on the product pages will ship within 24-48 hours, unless special shipping is requested.
- All Orders will be shipped by U.S. Postal Service Priority Mail or FedEx
- *All prices on this page are calculated with USD
United States Domestic Shipping
| Shipping Method | Trackable | Processing Time | Transit Time | Shipping Cost | Requirements |
|---|---|---|---|---|---|
| Standard (Flat Rate) | ✔ | Leaves warehouse within 24-48 Hours | 2-7 Business Days | Orders Total $0.01 - $39.99 = $4.95 Orders $50+ = FREE SHIPPING |
|
| Expedited | ✔ | Leaves warehouse within 24 Hours | 2-4 Business Days | $7.95 | |
| 2-Day | ✔ | Leaves warehouse Same Day | 2 Business Days | $9.95 | Order by 3pm EST |
| Next Day (Overnight) | ✔ | Leaves warehouse Same Day | 1 Business Day | $24.95 | Order by 3pm EST |
*Weekend delivery not guaranteed for 2-Day or Overnight
Canada Shipping
| Shipping Method | Trackable | Processing Time | Transit Time | Shipping Cost | Requirements |
|---|---|---|---|---|---|
|
Free |
✔ | Leaves warehouse within 24-48 Hours | 7-12 Business Days | Orders $100+ = FREE SHIPPING | |
|
Standard |
✔ | Leaves warehouse within 24-48 Hours | 7-12 Business Days | Orders Total $0.01 - $39.00 = $9.95 Orders Total $39.01 - $80.00 = $15.95 Orders Total $80.01 - $150.00 = $24.95 |
|
| Express | ✔ | Leaves warehouse within 24 Hours | 2-4 Business Days | Orders Total $0.01 - $80.00 = $29.95 Orders Total $80.01 - $150.00 = $39.95 Orders Total $150.01 - $1,400.00 = $59.95 |
International Shipping
| Shipping Method | Trackable* | Processing Time | Transit Time | Shipping Cost | Requirements |
|---|---|---|---|---|---|
| Standard | ✔ *To Most Countries |
Leaves warehouse within 24-48 Hours | 7-12 Business Days | Orders Total $0.01 - $20.00 = $9.95 Orders Total $20.01 - $60.00 = $14.95 Orders Total $60.01 - $150.00 = $24.95 Orders Total $150.01 - $1,400 = $39.95 |
|
| Express | ✔ | Leaves warehouse within 24 Hours | 2-4 Business Days | Orders Total $0.01 - $50.00 = $29.95 Orders Total $50.01 - $150.00 = $49.95 Orders Total $150.01 - $1,200.00 = $64.95 Orders Total $1,200.01 - $2,250 = $79.95 |
*Partial Origin Country Tracking and Destination Country Tracking
*Some recipients may be liable for local tax and duties on international orders, please check with your host nation.
Returns & Exchanges Instructions
Some items are not returnable or exchangeable. These items can include: Customized items, underwear, bikini's and swimwear, wigs, gaiters, facemasks, temporary tattoo's, bandanas and vampire fangs. If you have any questions about the return policy of an item, please contact customer service before you purchase.
We want your shopping experience at TVStoreOnline.com to be top notch! We pride ourselves on customer service and satisfaction. We hope you love each item you receive; if not, we’re here to help. Check out our simple returns below. If you have any questions, please call us toll free at: 866-823-8537 or email us: support@tvstoreonline.com
Chargebacks: If you have an issue with your order and/or order delivery, please contact us for resolution before filing a chargeback with your financial institution. We appreciate the opportunity to resolve your concerns prior. We take pride in the quality and satisfaction of your order. If you do file a chargeback and it is resolved in our favor, you will be charged a $15 processing fee along with order total by Shopify (a Shopify regulation). Please call us at 1-248-888-7510 or email us at support@tvstoreonline.com. Thank you!
IF YOUR ORDER ARRIVES DAMAGED OR YOU BELIEVE IT TO BE DEFECTIVE
Please save the original packaging and damaged goods and contact us at 1-248-888-7510 or you can email us at support@tvstoreonline.com.
We accept returns* postmarked within 45 days from the date your package fulfilled from us.
- Returns must be received unworn, unwashed, not dried in the dryer and in new condition.
- Briefs and Underwear items may not be returned or exchanged.
- Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs.
- Items that smell strongly of smoke, are covered in pet/human hair or have the size/tag cut or torn out are not returnable under any circumstance.
Refunds are issued to the original form of payment within 7 to 14 business days of receiving your return. The buyer is responsible for ALL shipping & handling fees for items returned to us. We do not refund shipping fees.
RETURNS PROCESSSING FEE
Returns are assessed a processing fee. This fee includes the cost of the return shipping label and restocking.
Domestic returns: $6 processing fee
International returns: $20 processing fee
RETURNS & EXCHANGE STEPS
To return an item(s) follow these steps:
- Go to the link on the homepage: RETURNS
- Enter your order number (i.e. TVS-xxxxxxx. All letters and numbers) and zip code
- Choose your item(s)
- Choose if you want refund, exchange or store credit
- Choose your return method
*Some items will require you to contact customer support:
Call 1-248-888-7510 or you can email us at support@tvstoreonline.com.
Facebook and Instagram Orders
All online orders from Facebook and Instagram are obligated to follow the returns and exchanges policies set forth on this page. The buyer is responsible for all associated shipping charges unless notified otherwise by TVStoreOnline.com. Only the cost of the merchandise is refunded.
NOTE: Orders that are refused will be charged the original shipping